"He called saying he would be a little late, as he witnessed a bad wreck right in front of him. He stayed, waiting until the Police and Ambulances arrived, helping calm the victims. He is the nicest gentlemen ! He was so kind and professional and friendly as he repaired my "running" toilet. He was late, yet not due his own fault......(But the car wrecks that happened in front of him on route to my house.) He DID call to notify me of the incident AND HIS DELAY. After his arrival, he did have to leave to pick up a part. I was surprised at the short time it took him to pick up the part and return. He installed the new part to replace the old "kit." The toilet has been working properly ever since. I was extremely pleased with his professionalism, kindness, technical skills, and work ethics. Earls has another pleased,NEW Customer!" - Jody C.
"I called for an appointment to do this work. The person answering the call was very nice and set me up for the day following my call to do the work. The plumber called about 20 minutes before their arrival to let me know they were on the way. After listening while I told them what I wanted done, the plumber asked several questions to be sure about the drain hook up, examined the pipes under the sink, then gave me an estimate. I agreed and they started immediately. He did the work, tested everything twice for leaks, then cleanup up everything thoroughly. The entire job took about 30 minutes. I am very pleased with the results." - Ken W.
While we are a multiple time Best of the West and Best of Lubbock winner, and we have an 'A' rating with the Better Business Bureau and Angie's List...we prefer to let our customers do the bragging.
Happy Customers Are The Measure Of Our Success
Here at Earl's, we believe it's important for a business to give back to the community that supports it and for people to help those in need whenever they can. Thanks to support from our community, we've been blessed with enough success to contribute to the following organizations;
World Gospel Mission
Supporting Jonathan and Lisa Mayo in Uganda
Supporting Rick and Janie Burkhalter in Kenya
Women's Protective Services of Lubbock
South Plains Food Bank
Fellowship of Christian Athletes
Harvest Evengalistic Association
The Mission Society
Susan G. Komen Foundation
"We used the Earl's Home Warranty Plan just before we left for convention. Your repair man arrived quickly because of a cancellation, he came prepared with a replacement part in hand, did EXCELLENT work and SERVICE for us. David and I were highly impressed with his skills, professionalism, and customer service. THANK YOU for bringing this warranty program to us…..according to the invoice we saved about $500 with just one repair." - Kim P.
"Had another company look at the unit in our offices last week, said it needed new parts at a cost of $850. I called Earl's instead, who I used for years at my car washes, they fixed it in 10 minutes, clogged condensation line, less than $100." - Tim A.